The Payment Express IVR provides the ability for a Payment Express customer to take phone based payments inside of a Payment Express PCI compliant environment. The call scripts used are configurable and may be varied on a per customer basis. The purpose of this document is to show the “off the shelf” call script and to provide a starting point for merchants to design their own call scripts. Merchants wishing to customise their call script will need to consult their allocated Project Manager at Payment Express to verify their requirements are able to be met.

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