Ecommerce Support Analyst

• Want to work in an innovative IT market?
• Do you aspire to become a highly sort after IT professional?
• Looking for opportunities to grow within a market leading company and industry?

DPS is a large privately owned payment gateway company with offices in Auckland and Sydney. It has business relationships with both large and small corporations and organisations globally, and connects to 250+ banks worldwide. DPS has over 80% market share in the NZ ecommerce market, with customers including: Air New Zealand, Citibank, Qantas, Trade Me, Vodafone, Westpac and more.

DPS is growing exceptionally fast, going global organically and needs to expand its team to effectively manage this growth.

Working with DPS, the opportunities to learn and develop into a highly paid and sought after IT profession are endless. There is room to grow into more senior roles, potentially dealing with global customers, technology partners and banks from around the world.

The role is an entry level technical support position, with full training of all systems from the existing experienced team. This is very much a client facing role, managing the relationships within our existing B2B client base. Your duties would include,

• Providing technical support for pre and post sales activities
• Logging and resolving support calls/ emails
• Training of users both internal and external
• Provide back up to the customer services team

This career is suited for a person with a passion for technology, the Internet and is a frequent online consumer.

• Challenging position and opportunity to gain entry into a growing industry
• A competitive remuneration package
• A top quality working environment in the central city
• Full training in DPS internal systems
• Opportunities to grow within the company - potential to work in DPS offices overseas

• Enjoys web development and web technologies
• Enjoys working with innovative software and hardware
• Has a desire to learn and a drive to become a part of a close team
• Natural aptitude in problem solving and dedicated attention to detail
• Has exceptional telephone and written communication skills in English
• Has previous work experience in a help desk or has some work experience (not essential)
• Has worked in IT support, EFTPOS support, or payments industry (not essential)

If you think you have the skills and attitude to work for and grow with a market leader, please email us your resume.

Apply online now or by sending your CV to hr@paymentexpress.com